At Trendy90, we strive to ensure that our customers are fully satisfied with their purchases of blue light blocking glasses. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Our goal is to provide a seamless and fair experience for both our customers and our business.
1. Eligibility for Returns
If you are not completely satisfied with your purchase, you may return the product under the following conditions:
- The return request must be initiated within 30 days of receiving the item.
- The product must be unused, unworn, and in its original packaging with all tags and accessories included.
- The product must be in resalable condition without any signs of damage or alteration.
- Proof of purchase (such as an order confirmation or receipt) is required to complete the return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products.
- Items marked as final sale or clearance at the time of purchase.
- Products that have been used, damaged, or altered after delivery.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at abdelhamidmotaz900@gmail.com with your order number, a brief description of the reason for the return, and any supporting images if the product is damaged or defective.
- Receive Return Instructions: Once your return request is approved, we will provide you with return shipping instructions, including the return address. Returns must be shipped within 7 days of receiving the return instructions.
- Return Shipping: The customer is responsible for the cost of return shipping unless the product was received damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
- Ship the Product: Package the product securely and include all original packaging and accessories. Ensure the return label is clearly visible.
4. Refund Process
Once we receive and inspect the returned product, you will receive a confirmation email notifying you of the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original payment method (credit card, PayPal, etc.) within 7-10 business days.
- Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- If the refund is delayed, please check with your bank or payment provider as processing times may vary.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or model, please return the original item according to our return policy and place a new order for the desired product.
6. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at abdelhamidmotaz900@gmail.com. You must provide photos of the damaged or incorrect product and proof of purchase. We will cover the return shipping costs and either:
- Issue a full refund, or
- Send a replacement product, depending on your preference and product availability.
7. Return Shipping Costs
- For regular returns, the customer is responsible for the return shipping costs.
- For defective, damaged, or incorrect products, we will cover the return shipping costs.
8. Timeframes
- You have 30 days from the date of delivery to initiate a return.
- Returns must be shipped within 7 days of receiving the return instructions.
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Replacement products (if applicable) will be shipped within 7 business days after we receive the defective or incorrect item.
9. Contact Information
If you have any questions or need assistance with a return or refund, please feel free to contact our customer support team:
- Email: abdelhamidmotaz900@gmail.com
- Business Name: Trendy90
- Address: Egypt
We are here to help and will respond to your inquiries as soon as possible.
10. Modifications to the Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time to reflect changes in our business or legal obligations. Please review this policy periodically to stay informed of any updates.
This policy ensures a fair and clear process for handling returns and refunds, prioritizing transparency and customer satisfaction.